Training is always an important component of a knowledge management implementation roadmap. Typically, training needs vary by audience, and training programs differ for end users, systems administrators, and dedicated KM support staff.
Iknow has significant experience in designing and delivering effective training programs. Iknow designs and delivers programs to support single software product deployments to enterprise-wide knowledge management initiatives. We design and deliver custom training programs that use all types of training channels and formats.
Iknow’s deliverables could include:
- Training strategy, typically differing by stakeholder group
- Training content development
- Training program delivery
Iknow’s training programs ensure that staff at all levels can gain the skills and know-how to effectively use the new KM processes and tools, thereby increasing the ROI from KM expenditures.